Standard Capabilities

Call Screening - If you supply a list of conferee invitations, we will ensure that only those invited are joining your meeting.  If an individual who is not on the list tries to join the conference, he or she will be directed to the proper parties for verification as per your instructions.

24×7 Teleconference - Hold a call instantly.  We will set up an automated passcode conference call, which you can access in a moment’s notice, any time of the day or night.  You can get all your departments together in the blink of an eye just by giving all your participants a passcode.

Standing - If you have a sales call every Monday at 8 a.m., just set up your reservation once.  We will take care of everything else.

ASAP - Need to hold a call instantly, with no reservation?  Contact us and we will get your conference call up and running in a matter of minutes.

Sub-Conferencing - Two or more conference participants can request a private line for closed discussion, and then return to the main conference at any time.

Q&A - A Q&A session gives your participants the opportunity to queue up and ask the speaker a question.  Participant lines are un-muted one at a time by the operator and placed back in listen-only mode once the question has been asked.  Participation is controlled by the host via the Comm Line.

Listen-Only - Allows a presenter to speak uninterrupted by ensuring one-way communication.

Roll Call - At the beginning of the conference the operator takes attendance and will announce the names of all participants if you so request.

Comm Line - The Comm Line is your behind the scenes link between your company and our operators.

Host Security - The teleconference moderator can open and close access to a teleconference using a touch-tone telephone code.  While closed, both the operator and late participants will be locked out.

Passcode - Dial-In participants can be required to enter a passcode on their touch-tone telephones before gaining access to a confidential teleconference.  The passcode can be changed for security.

Pre-Recorded Conference Inserts - You can have pre-recorded speakers, or other recordings, played to participants during a live teleconference.

Customized Announcements - Personalized announcements may be given by an operator at any time during a teleconference.

Introduction of Late Participants - If late participants are allowed into the conference, you may choose to have the operator announce their arrival in the conference, or you may elect to use simple automated entry and exit tones.

Verification of Call Disconnect - If a party disconnects during your call, our Operator will contact that individual to ensure that they disconnected intentionally.  Available on Dial-Out calls only.

Call Monitoring - All calls are monitored digitally.  If requested, an Operator will monitor your call to ensure quality.

Music on Hold - Music will be played while your conferees are waiting for the conference to begin.  We will play generic hold music, or you may supply the music you wish to be played.

Confirmations of all Reservations - All reservations are confirmed via e-mail, unless you specify otherwise.

Pre-Call Custom Consultations - This service gives you the chance to consult with Custom Conferencing Solutions operator about the structure and flow of your conference call.

Test Call Consultations - This service gives you the opportunity to test the speakerphones and other equipment you will be using on your call for sound quality.

Teleconference Training - We will provide your users with training on our services, via conference call. 

Premium Services 

Pre-notification of Participants - We can notify your participants of an upcoming teleconference via telephone call, fax, or e-mail.

Polling - Prepare a series of multiple-choice questions for your conferees to answer using their touch-tone phone.  Results are tabulated and reported to the host.

Information Distribution Services

• Blast Fax: Automatic, simultaneous distribution of documents to all your conferees via fax.
• Blast E-mail: Blast e-mail, like blast faxing, makes it possible to send conference materials to large numbers of people instantly in real-time.
• Blast Voice Messaging: Leave personalized voice invitations for all your participants.  Record your message and Custom Conferencing Solutions will forward it to everyone on your distribution list.

Fax on Demand - Conference participants dial in to receive a fax of your conference related materials at their convenience.

Content Editing Services - We will edit non-pertinent/irrelevant content out of your recorded conference call as per your instructions. Price includes initial recording.

Digital Replay (with menu) - We will digitally record your conference for playback at any time. Access available via touch-tone phone.

Participant List - A complete list of conference participants (with or without affiliations) can be sent to you after your conference ends.

Registration Services - Three types of Registration Services are available:

1.  Live: Participants dial into a registration number and leave their information with a our operator.
2.  Digital: Participants dial into a pre-arranged number to have their registration message digitally recorded.
3. Online: Participants log on to a website and enter the registration information into a form.